Frequently Asked Questions
Don’t know where to start? Our frequently asked questions have got you covered with everything you need to know about Zicail.
- General
- Products
- Customizations
- Payment
- Services
- Shipping
General
Are you a factory?
Yes, we have specialized in this field about 11 Years.
Where is your factory located? How can I visit there?
Our factory is located in Baiyun district, Guangzhou and near the airport. Warmly welcome to visit us.
Products
What products can you offer?
Our main product lines are massage oil, body care products, facial care products, and hair care products, and we have seven of our own factories that can meet the delivery schedule.
Can I get some free samples?
Yes, we are pleased to offer you free sample, but you need to pay for the freight cost.
Are your products effective and safe?
Yes, we control the quality from raw material, and did a lot in the R&D stage to get the clinical data to confirm our product is effective.
Customization
Can I make my own brand product with private label?
Yes ,we offer OEM and ODM service. Not only the label and package, also the product ingredients can be customized.
What custom services can you provide?
We can provide custom services such as product formulation, bottle packaging, label design, outer carton packaging, etc. to make your brand image uniform and professional.
Payment
How to start orders or make payment?
When you are ready to order, we can payment through Alibaba, Bank transfer ,PayPal ,West Union.
Service
Why We Are Your Preferred Skincare Customization Partner?
All-sided Resources，Professional to Professional，Complete Customization，Direct Manufacturer，Fast Response，Sustained Improvement.
Shipping
How about the delivery time?
For sample,within 3~7 working days.
For mass production, About 20-25 working days after deposit comfirmed.